Conversational intelligence
Zoom Revenue Accelerator’s machine learning that analyses recorded sales meetings and calls into summaries, next steps and insights
Zoom: "Zoom Revenue Accelerator uses machine-learning algorithms to transform customer interactions into valuable insights for identifying opportunities, assessing risks, and ultimately enabling and improving sales team performance." Zoom: "Zoom Revenue Accelerator is available for Zoom Meetings and Zoom Phone and is accessible on both the Zoom web portal and Zoom desktop client."
Conversation Explorer
ask AI questions about a single recorded sales conversation
Zoom: "This feature allows users to use AI technology to ask questions about conversations." Answers can be copied, regenerated and rated.
Ask ZRA
ask AI questions about conversations, deals, accounts, pipeline and team performance
Zoom: "Ask ZRA introduces conversational intelligence and lets users ask questions through natural language about conversations, deals, accounts, pipeline health, and team performance, and get specific, grounded answers fast."
AI Sales Assist
real-time AI guidance to salespeople during live sales calls
Zoom: "AI Sales Assist provides sales teams with AI-powered guidance during live sales conversations using relevant information about products, services, and competitive context gathered during the conversation." It helps with discovery questions, objections, pricing, competitors and product questions.
AI role-play
an AI customer that salespeople practise sales conversations with
Zoom: "This feature uses AI technology and allows users to rehearse sales conversations such as objection handling, discovery questions, and pitch delivery." Admins can limit it by user role.
Automated scorecards
AI scores salespeople's conversations against coaching scorecards
Zoom: "Automated scorecards provide a baseline score and leverage AI to evaluate sales conversations and interactions." Zoom: "Scoring is provided for informational purposes and may contain inaccuracies." Zoom: "Results are not intended to be used for employment decisions or other comparable decisions."
AI indicators
AI tags sales conversations that mention chosen concepts, feeding scorecards
Zoom: "Zoom Revenue Accelerator offers AI-powered indicators that can analyze all or specific conversations for key concepts or phrases to apply an indicator to." The indicators can feed automations such as automated scorecards.
Automated conversation tags
AI labels sales conversations by type for sorting and automations
Zoom: "Automated conversation tags are added to conversations for categorization and use by additional automation flows" such as indicators, coaching automations and briefs. Zoom: "Zoom Revenue Accelerator comes preloaded with multiple automated conversation tags that can be adjusted, removed, or expanded upon to suit business needs."
Deal retrospectives
AI writes a win/loss analysis when a deal closes
After a deal closes, "the system will analyze the results of the Deal and provide a thorough analysis and overview on the Deal through an AI-generated retrospective, providing information on what went right, what could have been improved, and additional details."
Email Compose with AI
AI drafts follow-up sales emails from the Deals page
Zoom: "Compose with AI includes suggested content, topics, and recipients, and leverages AI technology, which may include third-party models, to help you write follow-up emails by using context from your conversation or context from historical email conversations."
Sales playbooks
AI picks out key points of a sales conversation and writes them into CRM fields
Zoom: "Zoom Revenue Accelerator features sales playbooks to detect and highlight critical elements of conversations and extract them using fields customized for a CRM based on pre-determined instructions." With the option Auto-fill AI notes to CRM fields on, Zoom says it will "prevent users from manually editing fields, allowing only AI to generate notes for conversations to which the playbook is applied."
