ADP Assist
chat assistant for HR and payroll staff and managers: answers questions, searches people, reports and policies, and offers insights
A chat-based assistant built into Workforce Now that answers HR and payroll questions, searches for people, reports and policies in plain language, and suggests insights and next steps. ADP says it draws on its own workforce data and payroll expertise, and that it is available around the clock.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Artificial Intelligence → AI Capabilities (section “Say Hello to ADP Assist”); and ADP Workforce Now → Capabilities (section “Workforce Intelligence”).Checked 6 October 2026
ADP Assist
for employees — chat answers to staff questions on pay, time off and company policy
Answers employees’ own questions about pay, time off, direct deposit, benefits and company policy through chat, on desktop or mobile, at any hour. ADP says the answers are grounded in the company’s own policies, benefits information and compliance rules, with people kept involved where judgement is needed.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Artificial Intelligence → AI Capabilities (the “Employees” tab) and → AI Agents (the “Policy & Compliance” example); and ADP Workforce Now → Capabilities → Benefits (24/7 HR and benefits chat).Checked 6 October 2026
ADP Assist for Microsoft Teams
ADP’s AI agent inside Microsoft Teams and Microsoft 365 Copilot for HR and payroll questions and tasks
Brings ADP Assist into Microsoft Teams and Microsoft 365 Copilot, so employees, managers and HR leaders can look up HR details, ask payroll questions and sort out payroll issues, manage time-off requests, get benefits help and oversee workforce tasks without leaving Teams. It works only where the organisation already uses ADP Assist in its ADP system; ADP lists Workforce Now (current and next generation) among the supported systems. ADP’s listing names no switch.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look ADP Marketplace → AI-Enabled filter → listing “ADP Assist for Microsoft Teams” (by ADP), and ADP Marketplace → AI Agents page.Checked 7 October 2026
AI-powered anomaly detection
ADP Assist in payroll — flags unusual pay changes, explains what changed and suggests corrections
Flags unusual changes and variances in payroll as they happen, writes a short AI summary of what changed and why, and guides the practitioner through fixing them, including adjustments and back pay. The payroll practitioner decides what to change.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Payroll (section “Turn payroll complexity into confident action”); and adp.com → What We Offer → Artificial Intelligence → AI Agents (the “Payroll & Time” example).Checked 6 October 2026
Profile Relevance
machine-learning score that rates each job applicant High, Medium or Low against the job description
Compares the skills, education and experience on each applicant’s résumé with the job description and shows recruiters a High, Medium or Low relevance rating. ADP says the model learned from millions of past résumés and hiring decisions, does not use name, address, race, gender or other protected details, sets no cut-off, and leaves every application visible. Applicants can opt out for a given job, and their rating then shows as not available.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look ADP’s “Artificial Intelligence Transparency Notice” and “Candidate Relevancy FAQ’s” PDF (last updated 11 December 2024; ADP names it Profile Relevance in Workforce Now Recruitment and Candidate Relevancy in Recruitment Management), reached from adp.com → What We Offer → Artificial Intelligence → Responsible AI (case study “Candidate Relevancy”); also ADP Workforce Now → Capabilities → Talent (“smart profile relevance scores”).Checked 6 October 2026
Candidate recommendations
suggests candidates with a short summary of their qualifications whenever a job requisition is created
Each time a job requisition is created, Workforce Now proactively recommends candidates and shows a short summary of each one’s qualifications. ADP lists it among the recruiting tools it describes as AI-powered.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Talent (section “Transform Your Recruiting & Hiring Experience”); the Capabilities page’s Talent tab calls the hiring tools AI-powered.Checked 6 October 2026
Job description generator
generative AI that drafts skills-based job descriptions
Drafts skills-based job descriptions in seconds for a role being advertised. ADP’s transparency notice says AI drafts such documents for the practitioner to review before use.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Talent (“AI-generated, skills-based job descriptions”); adp.com → What We Offer → Artificial Intelligence → AI Capabilities (“Managers” tab, “built-in job description generator”); and ADP’s Artificial Intelligence Transparency Notice (PDF, 11 December 2024).Checked 6 October 2026
AI-generated feedback summaries and coaching
summarises feedback for performance reviews and suggests coaching tips for one-to-ones
Pulls the feedback gathered on an employee into a summary to speed up their performance review, and suggests AI coaching tips for managers’ checkpoints and one-to-one meetings.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Talent (section “Build high-performing teams”); also the Capabilities page’s Talent tab (“AI-generated feedback summaries and coaching”).Checked 6 October 2026
AI-powered course recommendations
recommends learning courses to each employee
Recommends training courses to each employee based on their role, their stated aspirations and their skill gaps.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Talent (section “Make learning easier to access and easier to use”).Checked 6 October 2026
AI-powered analytics
answers workforce questions, explains trends and anomalies and recommends actions
Turns questions about the workforce into answers, points out trends and anomalies in workforce data, explains what lies behind them and recommends next steps, alongside ADP’s own benchmarks.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Reporting & Analytics (“Learn more” opens the Reporting and Analytics page).Checked 6 October 2026
Decision support
powered by Nayya; recommends benefit plans to each employee
Gives each employee personalised, AI-driven recommendations, plan rankings and comparisons to help them choose their benefits. ADP says it is powered by Nayya.
ADP’s public pages document no switch for this — check with your ADP administratorWhere to look adp.com → What We Offer → Products by Name → ADP Workforce Now → Capabilities → Benefits (“Learn more” opens the Benefits Administration page, section “Help employees choose with confidence”).Checked 6 October 2026
