AI Creation
turns a manager’s notes into performance reviews, 9-box ratings, disciplinary agendas and improvement plans
Drafts performance documents about an employee from what Macorva holds on them: manager and employee notes, engagement survey results and, where the organisation has enabled them, 360 and customer feedback. Documents include performance reviews, feedback tables, development plans, goals, 9-box analyses that place the employee by performance and potential, disciplinary agendas and performance improvement plans, as a fast or a detailed draft. Every note is used by default; unticking Use for Radiant AI document creation on a note keeps it out. No setting to turn the tool off is named.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
Radiant AI Call Scoring and Agent Scorecards
scores every customer-service call and builds weekly or monthly performance scorecards for each agent
Listens to or reads every customer-service call, including vocal tone and pitch when audio is sent, scores it against the organisation’s own quality and compliance standards, and flags calls that need attention. The scores feed automatic weekly or monthly scorecards for each agent, used to spot top performers and areas for improvement and to inform performance reviews.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
Radiant Cortex
builds a live skill map of every contact-centre agent from call transcripts, used for routing and training
Reads chat and voice transcripts and scores every agent on hundreds of skills, rated for empathy, competency and resolution, updating each agent’s profile after every call. The skill map is used to route customers to agents, plan staffing, compare AI agents with people and assign targeted training automatically.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
Radiant AI Risk Analysis
checks managers’ review text for biased or non-compliant wording and gives it a legal-risk score
Checks the text of performance reviews for potentially biased or non-compliant wording and potential legal risks, gives each a risk score, and lets the manager correct it before the review is released. HR turns it on for each review cycle when setting the cycle up; Macorva strongly recommends it.
Radiant AI suggestions
suggests personal development actions to each employee after every survey, from peers’ feedback
After each survey, every employee automatically receives personal Radiant AI suggestions for actions to develop their soft skills, based on recent results and their feedback from peers, drawn from a library built with organisational psychologists and coaches. Employees and managers can add them to action plans, track progress and ask the AI to draft more actions for a problem they describe.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
AI Analysis of survey results
AI summary of a team’s survey results, including predicted turnover risk and recommended actions
When a manager looks at their team’s employee survey results, the AI Analysis tool produces a summary, strengths, areas for improvement, a predicted turnover risk, recommendations, an action plan and suggested wording for communicating with employees. No setting for it is named.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
Radiant AI review generation
drafts sample Google or Yelp reviews from a customer’s survey answers
After a customer survey, Radiant AI drafts a sample review for sites such as Google or Yelp from the customer’s answers and comments, which the customer is invited to post; customers who rate below 4 stars are not asked. It is set per review site in the survey configuration, with a Radiant AI generation enabled box that can be unticked.
AI feedback analytics
finds themes and sentiment in open-ended survey answers and drafts survey questions
Reads open-ended answers in employee and customer surveys to find key themes and sentiment, recommends actions, and helps draft survey questions and decide when follow-up surveys are needed.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
AI-generated team summary for managers
emails each manager an AI summary of their team’s employee survey results
When an employee survey is set up, HR can choose to email each manager an AI-generated summary of their own team’s results. It is an option HR picks in the survey’s email and SMS customisation.
Magic Inbox
suggests replies to a team’s emails and routes them to the right person
Suggests replies to emails sent to a team, learning from the team’s past email exchanges and any documents uploaded, and routes emails to the right person by topic. People decide which suggestions to use and edit before sending.
- Where to check the switch
- No switch found — look in your Macorva settings or ask your administrator
